E-mail - E-mail scoutsoft@scoutsoft.net at anytime describing the problem and exactly what you were doing when the problem occurred. Usually we can respond back immediately or within 4 to 6 hours. Alot of users use ScoutSoft in the evenings and will e-mail their questions or ideas for new ScoutSoft features in the evening so they can have a response back during the next day before they return home. Usually, unless our office is closed for seasonal holidays, vacations, and other business purposes, we can respond back before the next evening when the user will be back at their home computer. Live support is usually not needed but long distance users may use e-mail to set up a time to call for live support. ScoutSoft does not provide computer systems support. Contact your computer supplier or retailer for computer systems support.

Telephone - Call 801-292-5787 from 8 am to 5 pm MST. Weekends and evenings are on an as available basis. Please avoid Sunday evenings and Monday evenings. Due to the fact that most users use ScoutSoft at home at different times during the day making contact by phone is difficult. In order to keep ScoutSoft's annual license fees low long distance calls are not returned. Most ScoutSoft support issues can be handled by e-mail or you can arrange by e-mail for a time when you can call when you are at your computer if you need live support.